FAQs



Account Management/Verification

All you need to do is to click on the “Login” button which is on the top right of the page, and select to “Register”. After you complete all your personal information on the register form page, you will receive an email confirmation in your inbox to confirm your email.
Once you confirm your email, you will be able to login and have access to the account so you can proceed with the verification of your account.
Make sure you check your SPAM folder, as sometimes the email is being sent there depending on your security settings.

    In order to verify your account you must provide to Coing the following documents:
  1. 1.Identification Document:
    • Passport – A clear Passport Full Copy (4 corners and MRZ lines)
    • OR
    • Identification Card (“ID”) AND Driving License (“DL”)
  2. Notes: For EU clients an Identification Card ONLY is sufficient.

  3. 2.Residence Document:
      A document that was issued to your name, issued within the last 3 months where it shows your current residence.
      Such documents are:
    • water bill
    • electricity
    • Telephone bill
    • bank statement
    • bank reference letter
    • tax bill
    • municipality bill
  4. Notes: Documents such as: Mobile phone bill, insurance statement, electronically generated documents are not accepted.
  5. 3.For Credit card deposits
      Coing asks for:
    • Front copy of the credit card, where the first four and last four numbers, the name, expiration date are shown.
    • Back copy of the credit card, where the CVC is covered.
  6. Note: All four corners of the credit card must be within the picture.

    Coing asks for:
  • Front copy of the credit card, where the first four and last four numbers, the name, expiration date are shown.
  • Back copy of the credit card, where the CVC is covered.

Yes. If you want to register a corporate account, please send an email to [email protected]. Note that each corporate application will be verified on a case-by-case basis.

In order to reset your password, you need to login to your account, go to “Profile” and select “Password” section. From there you need to follow the instructions to reset your password.


Cryptocurrency Exchange

A wallet is a digital place for your digital coins are stored and is a unique 26-35-digit combination of letters and numbers. To receive your exchanged cryptocurrencies, you need to provide the wallet.

Coing currently provides exchange for BTC and ETH.

You need to have an account with Coing in order to start exchange. If you have an account you need to login onto your account, select “Exchange” and enter the amount you wish to exchange from fiat currency (EUR or USD) to cryptocurrency (BTC or ETH). Then select the payment method you prefer, either via Credit Card or Bank transfer. By clicking “exchange” you need to fill out your digital wallet address where the cryptocurrencies will be sent.

After selecting “Bank transfer” on the exchange page and entering your e-wallet address, a new form for IBAN request will pop up where you need to write some general information of the bank account you will send the funds from in order for us to send you back the bank details for your transfer.

The date of receipt of the funds depends not only by our bank but also on the client’s bank. Usually, it takes 1-3 business days.

Blockchain transactions are irreversible. Once money is sent, it cannot be rolled back.

7% for bank transfers and 5.5% for credit cards.

If your wallet address is not accepted when you add it on your order, the wallet box will be marked as red, which means that he wallet address is wrong. Most likely, there was a typo or a character missing in the address you provided. Make sure that the address you specify matches the actual address of your wallet. Another reason might be that the wallet you intend to use does not support the currency you want to exchange.

By login onto your account, you can see all the orders you have created and the status of each one at section “Transactions”.


Security and Safety

Coing is giving you the option to add an extra verification process to your account and you can find it at your account with the name “Two Factor Authentication”. This feature provides stronger security to your Coing account by requiring a second step of verification when you login.

You can enable it by login onto your account, go to “Profile” and then select “Two Factor Authentication” and follow the steps that are written on that page.

Coing takes extra ordinary security measures to keep every client’s information safe. Our primary purpose in collecting personal information is to provide you with a secure, efficient and customized experience and we will never use them for any other purposes. For more information on privacy protection please visit our “Privacy Policy” page.